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Title
Text copied to clipboard!Telesales Agent
Description
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We are looking for a motivated and results-driven Telesales Agent to join our dynamic sales team. As a Telesales Agent, you will be responsible for reaching out to potential customers via telephone to promote and sell our products or services. You will play a key role in generating leads, closing sales, and contributing to the overall success of the company’s sales objectives.
The ideal candidate should have excellent communication skills, a persuasive personality, and a passion for sales. You must be comfortable making dozens of calls per day, working under pressure, and meeting sales targets. You will also be expected to maintain accurate records of customer interactions and sales activities in our CRM system.
In this role, you will work closely with the sales and marketing teams to identify new opportunities and strategies for customer acquisition. You will also receive ongoing training and support to help you succeed and grow within the company. Whether you are an experienced sales professional or looking to start your career in sales, this is a great opportunity to develop your skills and achieve your career goals.
Key responsibilities include contacting potential or existing customers to inform them about a product or service, answering questions about products or the company, asking questions to understand customer requirements and close sales, and entering and updating customer information in the database. You will also handle grievances to preserve the company’s reputation and go the “extra mile” to meet sales quota and facilitate future sales.
We offer a competitive salary, commission structure, and opportunities for advancement. If you are enthusiastic about sales and enjoy talking to people, we encourage you to apply and become a part of our growing team.
Responsibilities
Text copied to clipboard!- Make outbound calls to prospective customers
- Present products and services over the phone
- Generate and qualify leads
- Close sales and meet sales targets
- Maintain customer records in CRM systems
- Follow up on previous customer interactions
- Handle customer objections and questions
- Collaborate with sales and marketing teams
- Provide feedback on customer trends
- Ensure high levels of customer satisfaction
Requirements
Text copied to clipboard!- Proven experience in telesales or similar sales role
- Excellent communication and interpersonal skills
- Ability to handle rejection and stress
- Strong negotiation and closing skills
- Familiarity with CRM software and sales tools
- High school diploma or equivalent; degree preferred
- Self-motivated and goal-oriented
- Ability to work independently and in a team
- Good organizational and time management skills
- Basic computer literacy
Potential interview questions
Text copied to clipboard!- Do you have previous experience in telesales?
- How do you handle customer objections?
- Can you meet sales targets under pressure?
- Are you comfortable making cold calls?
- What CRM systems have you used before?
- How do you stay motivated during slow periods?
- Can you work flexible hours if needed?
- What strategies do you use to close a sale?
- How do you ensure customer satisfaction?
- Why do you want to work in telesales?
